Effective Date: September 2026. Please read these Terms & Conditions carefully before accessing or using the platform, services, or itineraries offered by Get Set Goa (operating under the trade name GetSetGoa).
1. Intermediary / Facilitator Role & Service Provider Relationship
Get Set Goa operates as an intermediary and facilitator under the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020. Our platform provides discovery, advice, and reservation coordination between the customer and third-party independent travel service providers (including boutique villa operators, certified dive instructors, water sports operators, car/bike rental agencies, and local hospitality vendors).
GetSetGoa does not own, operate, or directly control third-party aircraft, passenger vessels, hotels, or motorized vehicles. Consequently, GetSetGoa is not directly liable for the acts, omissions, errors, representations, warranties, breaches, or negligence of any such independent supplier, nor for any personal injuries, death, property damage, or other damages or expenses resulting therefrom, beyond facilitating prompt customer dispute resolution and supplier mediation.
2. Booking Confirmation & Payment Criteria
Binding Confirmation: Sending an enquiry does not confirm a reservation. A booking is confirmed only after we write to you with available options, you accept, and any agreed deposit is received. We will then send a booking reference by email or WhatsApp.
Pricing: This website does not show live checkout prices. Any figure we send you is an offer for those dates and that inventory. It is binding only after you accept it in writing and any agreed payment is received.
Payment channels: There is no integrated payment gateway on this website. When you pay, we will name the method in writing (for example a bank transfer or a named payment provider). We will not ask you to send money to an unverified personal UPI handle in a chat.
3. User Conduct, Anti-Fraud & Prohibition of Chargeback Abuse
Customers agree not to send speculative or false enquiries, and not to treat an unconfirmed enquiry as a paid reservation:
Records: We keep the enquiry you submitted (name, contact, dates, note) and, if a trip is later paid for, the written confirmation and payment record. We do not run checkout OTPs or device fingerprinting on this site.
Resolution Prior to Dispute: If a customer encounters service discrepancies, they agree to contact our concierge support within 24 hours to attempt amicable resolution prior to initiating a payment dispute or chargeback with their card-issuing bank.
Remedy for Frivolous Chargebacks: In the event of an unjustified chargeback initiated after the services were duly confirmed, made available, or consumed, Get Set Goa reserves the right to recover the full contested amount together with administrative legal fees and bank assessment penalties.
4. Limitation of Liability
To the maximum extent permitted by applicable Indian law:
GetSetGoa, its directors, employees, and affiliates shall not be liable for any indirect, incidental, punitive, special, or consequential damages resulting from inability to access or use third-party services.
Liability Cap: In all circumstances, the aggregate total liability of Get Set Goa arising out of or related to any booking, transaction, or claim shall be strictly capped at the net booking amount received and retained by GetSetGoa for the specific disputed reservation.
5. Governing Law & Dispute Resolution
These Terms and any contractual disputes or claims arising out of your relationship with Get Set Goa shall be governed by and construed in accordance with the laws of the Republic of India. The courts located within the jurisdiction of Goa, India, shall have exclusive territorial jurisdiction to adjudicate any claims or proceedings arising out of these terms.
6. Grievance Redressal Mechanism (IT Rules, 2021)
In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact particulars of our designated Grievance Officer are published below: