Terms & Conditions

1. Intermediary / Facilitator Role & Service Provider Relationship

Get Set Goa operates as an intermediary and facilitator under the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020. Our platform provides discovery, curation, advisory, and reservation coordination between the customer and third-party independent travel service providers (including boutique villa operators, certified dive instructors, water sports operators, car/bike rental agencies, and local hospitality vendors).

GetSetGoa does not own, operate, or directly control third-party aircraft, passenger vessels, hotels, or motorized vehicles. Consequently, GetSetGoa is not directly liable for the acts, omissions, errors, representations, warranties, breaches, or negligence of any such independent supplier, nor for any personal injuries, death, property damage, or other damages or expenses resulting therefrom, beyond facilitating prompt customer dispute resolution and supplier mediation.

2. Booking Confirmation & Payment Criteria

• Binding Confirmation: An itinerary reservation or booking is officially and legally confirmed only after required full or partial deposit payment is successfully cleared through our authorized payment aggregator, and our reservation system generates an official booking reference ID transmitted via email/SMS.
• Dynamic Pricing: All tariffs, rental packages, and seasonal tour rates displayed on GetSetGoa are dynamic and subject to real-time adjustments based on supplier availability, seasonality, and fuel tariffs until the payment transaction is fully completed. The pricing indicated on your final checkout payment screen is final and binding for that confirmed transaction.
• Authorized Payment Channels: All payments must be processed exclusively through our integrated payment gateway (Razorpay / PayU / Cashfree) supporting verified UPI, domestic/international debit/credit cards, and Net Banking. We never ask for cash remittances or unverified personal UPI transfers.

3. User Conduct, Anti-Fraud & Prohibition of Chargeback Abuse

Customers explicitly agree not to utilize our booking platform for speculative, false, or fraudulent reservations. In accordance with Indian banking norms and payment gateway rules:

• Telemetry Logging: For dispute resolution and protection against friendly-fraud or unauthorized chargeback attempts, GetSetGoa records device metadata, verified mobile OTPs, IP addresses, browser digital fingerprints, and timestamped contractual acceptances at checkout.
• Resolution Prior to Dispute: If a customer encounters service discrepancies, they agree to contact our concierge support within 24 hours to attempt amicable resolution prior to initiating a payment dispute or chargeback with their card-issuing bank.
• Remedy for Frivolous Chargebacks: In the event of an unjustified chargeback initiated after the services were duly confirmed, made available, or consumed, Get Set Goa reserves the right to recover the full contested amount together with administrative legal fees and bank assessment penalties.

4. Limitation of Liability

To the maximum extent permitted by applicable Indian law:

• GetSetGoa, its directors, employees, and affiliates shall not be liable for any indirect, incidental, punitive, special, or consequential damages resulting from inability to access or use third-party services.
• Liability Cap: In all circumstances, the aggregate total liability of Get Set Goa arising out of or related to any booking, transaction, or claim shall be strictly capped at the net booking amount actually received and retained by GetSetGoa for the specific disputed reservation.

5. Governing Law & Dispute Resolution

These Terms and any contractual disputes or claims arising out of your relationship with Get Set Goa shall be governed by and construed in accordance with the laws of the Republic of India. The courts located within the jurisdiction of Goa, India, shall have exclusive territorial jurisdiction to adjudicate any claims or proceedings arising out of these terms.

6. Grievance Redressal Mechanism (IT Rules, 2021)

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact particulars of our designated Grievance Officer are published below: