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GetSetGoa

Private stays, experiences, and group travel across India — planned from Goa.

Email: care@getsetgoa.com
Hotline: +91 99998 03332
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Corporate Entity: Get Set Goa  |  GSTIN: 07ALBPD7886K1ZP
Registered Office: Shiv Shakti Apartment, Sector A9 Narela, Delhi, 110040
* All prices are in Indian Rupees (INR). Tours and curated travel packages are subject to 5% GST under SAC 998555 unless specifically marked as GST-inclusive.
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Travel Fulfillment & Ticketing

Service Delivery Policy

Last Updated: September 2026. This policy outlines how travel bookings, estate access credentials, and activity vouchers are fulfilled by Get Set Goa("GetSetGoa").

1. Nature & Definition of "Delivery"

As a curated travel, villa reservation, and experiential tour operator, GetSetGoa does not ship physical merchandise or parcels. Under Indian commercial regulations and payment aggregator rules, "Delivery" is formally accomplished through the digital transmission of verified service credentials, which includes:

  • An official, uniquely numbered Booking Confirmation Reference ID & Voucher.
  • Detailed day-by-day travel blueprint, activity schedule, and estate check-in directions.
  • On-ground coordinator assignment with direct telephone and WhatsApp contact details.
  • Official GST-compliant Tax Invoice in PDF format.

2. Delivery Timelines

Instant Confirmation

Immediate on-screen confirmation and SMS notification generated immediately upon successful payment gateway clearance.

Max 24-Hour Final Dispatch

Full digital voucher, verified estate manager contact, and tailored briefing documents dispatched via email within Instant to within 24 hours of successful payment confirmation.

3. Delivery Channels

Credentials and vouchers are transmitted across redundant channels to prevent delivery failures:

Electronic Mail (Email): Full PDF Tax Invoice, itinerary document, and terms link sent to your registered billing email address.
WhatsApp / SMS: Instant mobile alert with quick-access digital booking card and coordinator connection.

4. Escalation Path for Non-Receipt

If you have completed your payment and have not received your official booking confirmation and voucher within 24 hours, please follow our rapid escalation protocol:

  • Check your spam, junk, or promotions folder for messages originating from care@getsetgoa.com.
  • Send an urgent inquiry quoting your payment gateway transaction reference to care@getsetgoa.com / +91 99998 03332.
  • Call our priority concierge hotline at +91 99998 03332 (Monday to Sunday, 09:00 AM – 09:00 PM IST). Our desk will re-verify the transaction with the payment gateway and re-issue credentials immediately.

Entity: Get Set Goa | GSTIN: 07ALBPD7886K1ZP | Support: care@getsetgoa.com