Payment & Booking Terms
Refund & Cancellation Policy
Last Updated: September 2026. Applicable to all reservations, villa bookings, bespoke tours, and curated experiences booked through Get Set Goa("GetSetGoa").
Summary of Standard Cancellation Deadlines
To secure exclusive villas, certified guides, and private boats, GetSetGoa enters into non-recoverable commitments with local Goan suppliers. Cancellations are governed strictly by the timeline below based on when formal written notice is received.
1. Standard Tiered Cancellation Schedule
| Cancellation Notice Received | Refund Percentage | Deduction / Applicable Fee |
|---|---|---|
| 30 or more days before travel/check-in date | 90% Refund | 10% non-refundable administrative and processing fee |
| 15 to 29 days before travel/check-in date | 50% Refund | 50% cancellation charge |
| 7 to 14 days before travel/check-in date | 25% Refund | 75% cancellation charge |
| Less than 7 days before travel/check-in date or No-Show | No Refund (0%) | 100% non-refundable |
* Date of cancellation is calculated based on the timestamp when written cancellation notice is received via email at care@getsetgoa.com.
2. Date Changes & Rescheduling Policy
- Permissible Rescheduling: A customer may request a date change once per booking, provided the request is submitted at least 7 calendar days prior to the scheduled travel/check-in date.
- Applicable Rescheduling Fee: A flat administrative rescheduling fee of ₹1,000 per booking (or 3% of booking value, whichever is higher) will be charged.
- Supplier Rate Differences: Any seasonal price difference, room rate escalation, vehicle tariff hike, or fare differential between the original dates and newly chosen dates will be billed to the customer.
- Peak Season Exclusions: Rescheduling requests for bookings falling between December 20 and January 5 (Goa Festive Peak) are strictly subject to vendor approval and cannot be guaranteed.
3. Strictly Non-Refundable Items
Regardless of the cancellation date, the following components are 100% non-refundable:
- Payment gateway transaction charges and bank processing surcharges.
- Administrative convenience fees incurred during booking.
- Travel insurance premiums, government sanctuary fees, and special activity permits.
- Custom decor, private catering provisions, or bespoke equipment already dispatched.
4. Third-Party Vendor Overrides
Where a booking is fulfilled by a third-party vendor (e.g. licensed PADI dive schools, boutique heritage estates, charter boats, or independent vehicle fleets), the third-party vendor's own cancellation policy applies and shall supersede our standard tiers if their terms are more restrictive.
Any specific non-standard vendor terms will be explicitly identified on your booking voucher prior to payment.
5. Refund Processing Timelines & Methods
Once a cancellation is approved in writing by our reservations team:
- Refunds are initiated back to the original source of payment (Credit Card, Debit Card, Net Banking, or UPI ID) through our licensed payment aggregator (Razorpay/PayU/Cashfree).
- Refunds will reflect in your account within 7–10 business days to original payment method, subject to your issuing bank's settlement schedule.
- Under Indian financial regulations, refunds cannot be remitted in cash or transferred to an alternate unverified bank account.
6. Force Majeure & Unforeseen Circumstances
GetSetGoa and its operating entities shall not be held liable or responsible for any delays, alterations, or cancellations arising from circumstances beyond reasonable control, including but not limited to:
- Acts of God, cyclonic weather advisories issued by IMD, severe monsoonal flooding, or high-sea gale warnings.
- Directives, emergency curfews, or travel restrictions promulgated by the State Government of Goa or Government of India.
- Public strikes, local transport union disruptions, civil disturbances, or epidemic/pandemic health quarantines.
In such Force Majeure events, standard cancellation charges may be waived or converted into a rescheduling credit voucher valid for up to 12 months, subject to underlying vendor approvals. Cash refunds in Force Majeure events are evaluated strictly case-by-case based on actual recoverable funds from service operators.
How to Request a Cancellation
To initiate a cancellation or rescheduling, send an email from your registered booking email address to care@getsetgoa.com with your Booking Reference ID, primary guest name, and reason for cancellation. You may also contact our concierge desk at +91 99998 03332 during operating hours (Monday to Sunday, 09:00 AM – 09:00 PM IST).