Payment & Booking Terms
Last Updated: September 2026. Applicable to all reservations, villa bookings, tours, and experiences booked through Get Set Goa("GetSetGoa").
To secure exclusive villas, certified guides, and private boats, GetSetGoa enters into non-recoverable commitments with local Goan suppliers. Cancellations are governed strictly by the timeline below based on when formal written notice is received.
| Cancellation Notice Received | Refund Percentage | Deduction / Applicable Fee |
|---|---|---|
| 30 or more days before travel/check-in date | 90% Refund | 10% non-refundable administrative and processing fee |
| 15 to 29 days before travel/check-in date | 50% Refund | 50% cancellation charge |
| 7 to 14 days before travel/check-in date | 25% Refund | 75% cancellation charge |
| Less than 7 days before travel/check-in date or No-Show | No Refund (0%) | 100% non-refundable |
* Date of cancellation is calculated based on the timestamp when written cancellation notice is received via email at care@getsetgoa.com.
Regardless of the cancellation date, the following components are 100% non-refundable:
Where a booking is fulfilled by a third-party vendor (for example a dive school, heritage estate, charter boat, or vehicle fleet), the third-party vendor's own cancellation policy applies and shall supersede our standard tiers if their terms are more restrictive.
Any specific non-standard vendor terms will be explicitly identified on your booking voucher prior to payment.
Once a cancellation is approved in writing by our reservations team:
GetSetGoa and its operating entities shall not be held liable or responsible for any delays, alterations, or cancellations arising from circumstances beyond reasonable control, including but not limited to:
In such Force Majeure events, standard cancellation charges may be waived or converted into a rescheduling credit voucher valid for up to 12 months, subject to underlying vendor approvals. Cash refunds in Force Majeure events are evaluated strictly case-by-case based on actual recoverable funds from service operators.
To initiate a cancellation or rescheduling, send an email from your registered booking email address to care@getsetgoa.com with your Booking Reference ID, primary guest name, and reason for cancellation. You may also contact our concierge desk at +91 99998 03332 during operating hours (Monday to Sunday, 09:00 AM – 09:00 PM IST).
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